At My Fertility Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a refund or exchange policy as follows:
- If you are not satisfied with your purchase, you may return it for a full refund within 30 days of the purchase date.
- To be eligible for a refund, the product must be in its original condition, with all packaging and accessories included.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping and handling fees are non-refundable.
- If you received a damaged or defective product, we will exchange it for a new one at no additional cost to you.
- If you would like to exchange your product for a different one, we will do so within 30 days of the purchase date, subject to availability.
- Shipping and handling fees for exchanges will be the responsibility of the customer.
- To initiate a refund or exchange, please contact our customer service team or 1 (833) 483-7867.
- Our customer service team will provide you with instructions on how to return your product.
- Once we receive the returned product and confirm that it meets the conditions outlined above, we will process the refund or exchange.